Frequently Asked Questions
Everything you need to know about your BTS Merchandise Official order
What is the typical shipping time for my order?
Standard shipping usually takes 7-15 business days depending on your location. Please note that high-demand comeback seasons may result in slight delays.
Are the clothing items official tour merchandise?
We offer a curated selection of both official tour merchandise and high-quality fan-made apparel. Please check the product description for the 'Official' badge to confirm the item's origin.
How do I choose the correct size for hoodies and t-shirts?
Since our merchandise is sourced globally, sizes may vary. We highly recommend using the detailed size chart available on every product page to compare measurements with your own clothing.
What is your return policy for fashion items?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging with tags attached.
Do you offer international shipping?
Yes, we ship to ARMY worldwide. Shipping costs and delivery times are calculated at checkout based on your specific country and region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.